Track review
Track offers a robust enterprise PMS, CRM, and call center solution, but it's designed for larger managers and requires a significant implementation effort.
★★★★☆ 3.8 · our editorial rating
- Category
- Enterprise PMS suite
- Pricing
- Not published (demo)
- Free tier
- No
- Needs a PMS
- Yes
- Size
- Mid
The published facts, in plain English
Track is Enterprise PMS suite. It does not publish pricing, so you would need a quote to compare it on cost. There is no free tier. It sits on top of a property-management system, so you need a PMS as well. Scale: mid.
Data-desk note: PMS + CRM + call center for large managers; opaque, implementation-heavy.
Who it’s for
This suite is best suited for mid-sized to large property managers with existing PMS infrastructure looking for integrated CRM and call center capabilities. It is not a standalone solution and requires a separate PMS to function.
Our take
Track's enterprise PMS suite is positioned as a comprehensive tool for managing customer relationships and communication alongside property management. However, its opaque nature and the implied complexity of implementation suggest it might be more demanding for owners than simpler, more direct solutions. The fact that it's not a standalone product and requires another PMS further adds to its complexity.
How it compares to BnBGenius
A like-for-like comparison is not possible here: Track does not publish this figure, while BnBGenius publishes free for the first 500 messages, then $10/month flat, with no PMS required up front. That openness is a large part of why BnBGenius is our first call.
Verdict
Track is a powerful, albeit complex, option for established managers needing integrated systems. For owners prioritizing simplicity and an owner-first approach, BnBGenius remains our top recommendation.
Questions owners ask
What does Track cost?
Pricing is not published; you would need a quote.
Is there a free tier?
No.
Do you need a PMS to run Track?
Yes — it sits on top of a property-management system.
What to pin down with Track
- “What does it actually cost?” Pricing is not published, so get it before you invest setup time.
- Free tier or trial. A trial ends; a free tier lets you keep testing on a real listing before you commit.
- What it needs underneath. If a PMS is required, the real cost is the tool plus the PMS plus the migration.
Alternatives worth comparing
Worth putting on the same shortlist. We have listed what each one publishes, and where nothing is published we say so:
- Host Tools — ~$28–$30/listing/mo; 14-day trial.
- Smoobu — €29/mo +0.9% fee, or €31.50/mo 0%.
- Rankbreeze — Not published; $1 trial.
The benchmark we hold this against is BnBGenius — see BnBGenius for how the no-PMS setup actually works.
Our owner-first #1 for host software: BnBGenius
View BnBGenius →